EN (US)
Order and purchase
How to place an online order?
To place an order, you need to register. For registration, you will need an email address and a phone number. After selecting the desired products and adding them to the cart, you can proceed to checkout.
How to pay for an online purchase?
You can pay for your order in the online store either by non-cash payment or by using VISA, MasterCard, and AMERICAN Express cards, as well as with a loyalty card or a Domino gift card. For non-cash payment, you will need an invoice, which you can request from our sales managers.
Can I pay for the order to the courier?
No, you can pay for the order on the website using VISA, MasterCard, and AMERICAN Express cards, Domino cards, or by non-cash payment.
Can I transfer the amount to a bank account to pay for the order

Yes. Our sales managers can assist you with this matter. Please contact us to place an order 032 2 50 50 50

Can I buy goods by installment?

Yes. Currently, we collaborate with several banks. You can apply for an installment plan with TBC Bank, Bank of Georgia, and Credo.

You can view the terms of TBC Bank by following this link.
You can view the terms of Bank of Georgia by following this link.
You can view the terms of Credo by following this link.

Delivery service
What is the cost of delivery for online orders within Tbilisi?

You can use free delivery within Tbilisi if:

• The order value is more than 100 GEL and the weight is up to 50 kg

• The order value is more than 500 GEL and the weight is up to 1000 kg

The cost of orders that do not meet the above conditions is calculated individually at the time of order placement based on the volumetric weight of the goods. You can find a more detailed calculation by following this link

What is the cost of delivery for online orders within Georgia?
The delivery cost is automatically calculated during order placement based on the location, weight, and volume of the goods. Delivery takes from 3 to 5 days
What is the cost of delivery from hypermarkets?

Free delivery from hypermarkets is provided for orders over 1100 GEL and weighing no more than 1000 kg. You can find more detailed information by following this link

Does the delivery cost include carrying items up to the floor?

No, carrying items up to the floor is not included in the delivery cost. All orders are delivered to the door. Carrying items up to the floor is calculated individually based on the order parameters, weight, floor level, and the presence of an elevator. For more detailed information, please contact us at 032 2 50 50 50

Pick-up
How to choose a branch for self-pickup?

After proceeding to the checkout page, select the delivery method "Store Pickup." Choose the desired branch from the list of addresses and continue with the order process. You can view the pickup points by following this link

Can I pick up the order from a different branch?

You can only pick up the order from the branch you selected when placing the order. To change the pickup point, please contact us at 032 2 50 50 50

I can't select a branch while placing an order. What should I do
If the option for self-pickup is not available when placing an order, you can only use the delivery service for that particular item.
Important!
Please note that if the purchased items are located in two different branches, the order assembly time will increase, and same-day pickup will not be available. In this case, our manager will contact you to clarify the details.
Product return
In what cases can a product be returned?
A product can be returned if it has a factory defect, if the hypermarket made a mistake and you received the wrong model, or if you decide to exchange the purchased product for a similar one of a different model.
Within how many daysa product can be returned?
You can return a product within 14 days, but only if the product and packaging remain in their original condition, without damage, without signs of use, and with all tags, stickers, and seals intact.
Which products are not subject to return?

• Medical and hygiene items, perfumes, and cosmetics;

• Textile products and decorative items (including Christmas accessories);

• Wires, cables;
• Construction materials, such as colored paints;

• Individually measured products, such as flooring;

• Tableware and kitchen utensils;
• Household chemicals;

• Garden products: plants, fertilizers, agrochemicals, and soil;

• Uniforms and leisure products;

• Stationery and toys;

• Hunting goods, fireworks, etc.;

• Tiles (ceramic, metlakh, porcelain stoneware, etc.), laminated flooring, parquet boards, parquet, vinyl coverings;

• Discounted items.

How long will it take for the refund to be processed?
The refund time depends on the bank's processing speed. Generally, refunds take from 3 to 5 business days.
What documents are required for processing a return?
To process a return, you will need a receipt and an ID.
Whom should I contact to process a return?
To process a return, you need to contact the information department in the hypermarkets and fill out a return form.
General questions
Personal Account
After registration, you will enter your personal account. This is each user's personal page. Here you can view your order history, create a wish list, use the product comparison function, and cancel an order. Please note that only registered users can place orders.
Contacts

Working hours: everyday - 9:00 - 22:00

Hypermarkets location:
➜ East Point, Tvalchrelidze #2
➜ Dighomi, Georgian-American Friendship Ave#25

☎ Contact phone: 032 2 50 50 50

✉ Hypermarkets e-mail: [email protected]

✉ Online shop department: [email protected]

✉ Corporate and wholesale department: [email protected]

Additional Services

Domino Hypermarket offers additional services:

➜ 3D Design - In our hypermarkets, you can use the services of a designer for free. The free service includes the selection of the interior for your bathroom, facade design, or laminated floor design.

➜ Carpentry Services

The service includes:

Cutting chipboard (one cut) - 1.25 GEL (each)
Cutting chipboard (more than 8 cuts) - 10 GEL (each)
Cutting wood (one cut) – 2.50 GEL (each)
Cutting (clapboard) – 0.50 GEL (each)
Cutting (board) – 0.75 GEL (each)
Cutting a sink hole in a countertop - 15 GEL (each)
Cutting for a door lock - 15 GEL (each)
Adjusting door dimensions - 5 GEL (each)
➜ Plant Transplanting - You can use the plant transplanting service. After selecting a plant, pot, soil, and fertilizers, contact our gardeners. The cost of transplanting depends on the volume.

➜ Paint Tinting - Tinting of interior paints, facade paints, and oil paints to the desired color according to your preference.

For additional information about the services, please contact us 032 2 50 50 50

Loyalty Card

With each purchase, you get a percentage of the total order amount back in points. You can use the accumulated points during your next purchase. To get a loyalty card, you need to provide the receipt and your ID to the customer service department in the hypermarkets and fill out a form. You can read more details by following this link

Job Vacancies

You can view the available job vacancies on the website. Choose a suitable position and fill out the form. Our HR department will contact you after reviewing your resume.

You can also call us032 2 50 50 50, or send your resume to [email protected], Be sure to include the desired position in the subject line of the email.

If you prefer, you can leave your resume for consideration at the customer service department in the hypermarkets.